Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-09-18
Person
4
5
0
18th September 2024
I dont know as I've not tried to get an appointment for sometime.
Suggested improvements
Happy as it is.
Patford House Surgery Partnership
2024-09-16
Person
4
5
0
16th September 2024
It’s all robots now… still can’t get through via tel. I can talk to a robot automated voice tho
Suggested improvements
Talk to patients face to face. We don’t bite … honest
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, We are sorry to hear about your difficulty reaching us by phone. We understand the importance of personal interaction and are continually working to improve our communication channels. Thank you for your feedback, Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
0
5
0
15th September 2024
You set a health check for Calne when I live in Sutton Benger, couldn’t attend.
Suggested improvements
See above
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for the inconvenience. We will try to ensure that future appointments are scheduled at a location more convenient for you. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
3
5
0
15th September 2024
I was called for the appointment so cannot comment on who easy it would have been to get the appointment if I wanted to
Suggested improvements
Nothing really, surgery was quiet so no waiting, very good friendly nurse (Ella) . All good
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that your appointment went smoothly and that you had a positive experience with Nurse Ella. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-09-15
Person
5
5
0
15th September 2024
I very much appreciated the text reminders for my appointment. This was very much appreciated alongside completing the questionnaire prior to arrival.
It was also excellent that there was no delay from arrival to the point of appointment.
Suggested improvements
No additional commitments
17th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear that you found the text reminders and pre-appointment questionnaire helpful and that there were no delays. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c